saludos,compre pasaje en avianca bogota-cali,el 20 de marzo,me dijeron en bogota que tiene vigencia de un año,lo que quiero es cambiar el itinerario al reves,sera que se puede?,y si habrá cupo para el lunes en la mnañana,gracias por favor denme una guia,muchas gracias por su amable atención.atte. edgar
I recently flew on Dec. 19,2008 to Medellin from Miami on Avianca #30. My two checked bags were lost for almost 4 days and I had no clothes. I understand there is a fee paid by Avianca for each day without clothing. What do I need to do to receive this? Also, this is the first time I have flown with Avianca and I am not happy with the way i was treated by your representatives and employees when I called the airport to inquire about my luggage. Often the phone was not even answered and when it was,your people were vague and i felt I was given the "runaround". Sometimes they would say the bag was there at the airport and it would be delivered soon,but it was a lie and the bags were never delivered until the afternoon of
Dec. 22.I await your response.Thank-you
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